I'm sure many of you will be familiar with Steven Howard's website and a few of his nasty tales. I had one of my own.
I missed a train a few days ago and had an hour wait so decided to seize the opportunity to take a look in Dawson's, the local 'music' shop, Basingstoke.
Now, I used to live in Reading and have been to the pretty huge one there numerous times, always thought it appalling and way too much guitar dominated and with the worst service I have ever received.
On first impressions the Basingstoke branch is much much smaller (and a tape measure confirmed that), this meant a much smaller collection of guitars which I was very happy about, they still stocked as much brass and woodwind as the Reading branch probably 4 times larger (which I will measure to confirm 😛).
Having just bought a new mouthpiece and played a few top line horns I was hoping to see a Yamaha 62 alto as I'm very intrigued.
Unfortunately they had 4 altos, two Mirage altos, a Yamaha 275 and a Keilworth ST90 that looked pretty good. This is where it all went drastically wrong.
Looking through the case I spotted a huge gold thing flying around the Bb bell key on the first Mirage! What in heaven is that I asked my self, moving round the cage to the other side I could see that the the bell guard was only soldered on at one end and was floating inches off of the instrument!
- This really threw me off. My mind was racing around, how could something like this be allowed to happen. First of all in the build, second in the quality control checks, thirdly upon the store taking the instruments out of the box and having a good opportunity to send it back on shipping damage and fourthly being allowed to be displayed like that? I was quite appalled but put it to the back of my mind, a one off, nothing to worry about I'm sure the store have a technician and have good customer care.
Moving on to the next saxophone along the line I noticed it was another Mirage, exactly the same as the first one, except this one looks to have a soldered on key guard, phew...
But hang on... what's this, the C key is closed? what, it's not supposed to be down like that? 'Ah' I tell myself 'this is probably just a horrible sticky key and some bad springing or a bend in transit. Well this is starting to look bad for Mirage.'
Again I moved round the cage to look from the other side at the mechanism, and blimey my head nearly exploded! The spring was missing! - Missing I say, ironically invisible, utterly unbelievable, woefully wrong and amazingly absent!
If I thought my mind raced the first time, I was turbo charged this time. How could these things never be play tested at any stage, or is maybe the play tester so incompetent as to not notice? Again quality control problems and numerous other things running around my head.
I decided to calm down and have a look at the 275 which looked lovely and seemed like a really good horn with some brains behind it, especially for the money. I had a look at the Keilworth too and was glad to see suitable positioning of the D touch piece unlike on some of their tenors where it's about a foot to the side of the instrument (as my tape measure roughly confirmed 😛).
After that shocking time I noticed the tenor case hidden down in a corner, and what's that in the top? A curved soprano you say, I'll have a look at that too.
As I start to walk over I realise something, these tenors are different, that's a Series III Selmer, and isn't that a Yanigasawa 991 and 901, wow! That's more like... oh a Mirage tenor you say your sitting next to, go on then, could be a laugh...
Apart from the fact that the octave key didn't have a cork/felt appliance underneath it and a huge travel (a whole 2 inches 😛) and made a nasty click when contacting the body, I couldn't see anything else wrong with it. I have to say, it's an improvement over the altos. but still 3 of 3 with faults and quite serious too. One thing that bugged me about all the tenors though was that they still had their packing cork in place, obviously then never seen a technician this side, something to remember.
I moved my gaze higher after another quick peek at the 901. Oh yes the curved soprano, oh and hang on there are sopranos behind the tenors, why are they there? Oh a Mirage straight soprano hey?
Well it was fine, probably. Nothing I could see with the bodywork, thank lord I've found one that appears to have the potential of playability! The same was true for the curved soprano.
I decided I needed to fulfill my curiosity so I asked to see the manager.
After some questioning, they do have a technician, but they don't give him their instruments for a check over, and to solve any problems, they appear to just sell them like that. If they can...
So the packing begged the question. 'How long have you had the saxes in stock then?' Ah well the Mirages are at least a month old, we sold some before Christmas and have a few out on rental, but the high end tenors have been around a while. - So more than a month on display and are still in packing cork! who'd buy a pro instrument from somewhere like that, obviously not set up or checked over?
They knew about the broken key guard, but still put it on display instead of giving it to their technician to solder on, as it didn't hinder playability, and they would of fixed it for the customer before they took it home (so no doubt a little kid would of had a late Christmas present or something).
_______________________
All in all I was disgusted with the shop, and pretty baffled by the Chinese company that obviously have a long long way to go to meet the other Chinese competition. Has anyone else had experiences similar to this.
I seem to remember someone saying they bought a Mirage alto, does yours work? If so what are they actually like to play?
Truly yours, a disturbed saxophonist reacquainting himself with his Hanson.