The SUPERSTAR here is Carnina from FedEx Arcadia. Both my shipping labels were removed here in Colorado at the large FedEx Ground hub and replaced with a label made to deliver to a music shop in CA. The sax was delivered there weeks ago but confined when someone opened the delivery boxes that day (Wrong person receiving that day? I don't know. Did they call FedEx and say "hey what is this that you dropped off here? The label says it's for us but we have no idea why you brought us this and the label's sender just says FedEx" I don't know) That business has quite a few employees. And the delivery label simply listed the sender as "FedEx Aurora, CO".
Then, not knowing any of that yet, after I raise a stink and plead for help, one of the senior FedEx Ground execs picked up the phone and called Beverly the claims agent in TN or security team in CO (I don't know which), Beverly made numerous internal calls and lit the fire to trace my box with images of drums on the sides step by step, a few hours later the Colorado Admin and Matt call me and apologize saying my package was delivered to Arcadia, CA, not by mistake.
Enter Carnina- We speak 3x on the phone and each time she's ridiculously great at her job, once with the music instrument business manager who seemed like a very nice woman and did not know why this was happening but knew enough to isolate and lock my box up. Carnina then tells me what needs to be done, why it needs to be done and how it needs to be done. 8 hours later she has my sax in her hands and I receive multiple phone calls apologizing for what happened. Are 2 people no longer employed or in trouble? Likely. I have mine back and will not be privy to that info. We've all had great and lousy employees or coworkers.
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