Oy vey!
The guy bought a "scratch and dent" piece. When he received it, amazingly enough, this factory second scratch-and-dent piece did in fact have cosmetic defects. Then he sat round on his duff for something approaching a YEAR (didn't even play the thing, I guess his hissy over the scratches present on the factory second item kept him from ever actually trying it), then botched the return to the company, and now this tale of woe has infected not one but TWO online forums?
Sheesh!
(there, I've covered both the Jewish and Christian expressions of exasperation!)