@etc-etc , I read the thread yesterday. IMHO there’s no reason to drag this complaint here. It’s blatantly obvious the dude conducted business poorly. Never mind the product or company reputation. Observing the transaction, how business was conducted.
Both parties need to be in agreement to close a sale. Time matters. Including the Pay Pal three month allowance to get business done…..get it done or C’ Ya. Aka, get off your duff or eat it.
Here’s my observations.
WTH didn’t he take it with him out of town and ship it. “had to leave town for work and asked if I could return it later.” Ok, maybe a month, but six ! He did it to himself. Then the shipping fiasco added insult to injury. Most decent people whom receive a wrongly shipped package return it to shipper. If a signature was required and done. Who signs for goods they don’t know or expect ? That’s two strikes. Lastly, the guy received a package, opened it and found it not as described. A five minute task at most. Most of us would immediately repackage it in the same as shipped and request a return label. At minimum retain the label for return information address and pay the return postage out of pocket. That’s three strikes.
If you were in business would you refund eight month old money for product you didn’t receive back ?
Would you spend time & money on tracking/ signature proof that you didn’t handle ? Yes they provided the address. They were courteous in doing so….months later. BL WAS IMHO trying to help make good on old business.
Yes, I read the conversation about the potential of being incorrect. Yes, I read there’s a signed receipt.
If you were BL and invested in materials, labor, sales expenses and shipping. Then additional customer service expenses. All to make maybe a 6-8% net ROI. At what point would you quit responding to a lost cause and focus on real needs of business ?
Honestly I’m with Berg Larson on this one.
The buyer, I feel sorry for his €350 learning experience. Education is not cheap.
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