Tech/maintenance SHWoodwind Updates

[Ivan]

Especially the French ones.

All my own work

 

[Stephen Howard]

Minor typo, the link to the yss62r review is labelled yss61r.

Got it! Cheers!

 

[Stephen Howard]

Today's Benchlife saga - sod's law strikes again.

A rolling blog of everyday life on and around the workbench

 

[Jazzaferri]

ROFL...been there not quite done that one though

 

[Stephen Howard]

Another Benchlife update - I get the drop on an alto.

A rolling blog of everyday life on and around the workbench

 

[saxyjt]

Reminds me of a friend who worked with me in software support and once advised an angry customer to take a hammer and target the very center of the screen!

Looks like that's what they done to that crook. I just can't imagine how one can damage a crook like this without applying brutal force. 😱

 

[kevgermany]

Another Benchlife update - I get the drop on an alto.

A rolling blog of everyday life on and around the workbench

Nice work, bet you're pleased with the result.

 

[Stephen Howard]

Nice work, bet you're pleased with the result.

Cheers!

I'm more relieved really. When you're dealing with a nasty dent like that one, the outcome depends so much upon how the metal decides to behave.

 

[Stephen Howard]

Today's Benchlife update - Fourth time lucky. The saga of the leaky tenor.

A rolling blog of everyday life on and around the workbench

 

[sdt99]

Will we ever find out who the previous repairers were ? I gave a couple of horns to a very respected shop in the UK and they both came back one with obvious leaks on the bell keys and the other with a new, quite sizeable dent (plus it still leaked when I went to pick it up and the senior repairer needed to have a go at it while I waited) ! The shop owner was horrified at the dent, did his best to remove it and refunded all of my repair bill but I'm still left with leaks and have to go elsewhere. I really want to like the shop - lovely people and nice to deal with but I'd be very reluctant to let them work on my saxes in the future.

 

[Stephen Howard]

It's kinda tricky naming names.
For the most part it's simply 'not the done thing' within the trade - not out of any sense of protectionism, but perhaps because it might lead to people routinely criticising services in an effort to scupper the competiton.
And you'd have to be completely certain of the circumstances, or lawsuits might be forthcoming.
There are exceptions, however - such as when work is so incredibly and obviously bad that there's absolutely no doubt who's responsible for it.
It is, however, fine for customers to voice their complaints - hence the rise in popularity of sites like Tripadvisor etc.

And I have to say, if I'd spent £360 on repairs that didn't work, I'd be very quick to name names.

 

[Eoe]

We got no problem naming names in Texas ..you do bad work people will hear.

 

[h4yn0nnym0u5e]

So I guess the next question is - do you talk to the names and maybe hint they'd like to do the right thing by their customer? Or does he have to do that himself?

 

[Stephen Howard]

So I guess the next question is - do you talk to the names and maybe hint they'd like to do the right thing by their customer? Or does he have to do that himself?

I think that's something the customer has to do.
Personally I wouldn't mind - and I'd rather be made aware there was an issue with my work than carry on doing the same old thing (emails to the usual address, ta).

I did have a complaint once...a client took a horn I'd fixed to another repairer, and it came back with a lengthy list of issues. I was appalled that I'd done such terrible work and was keen to put it right...until I noticed a socking great dent under the low Eb (which wasn't noted on the list).
"Did you mention you'd dropped the horn?"
"Ummmm no".

 

[Eoe]

Well you have to go back to the business at fault and give them a chance to fix it or you can not win in small claims court..then you file a complaint with the better business bureau. I try to only do business with people with a good rep myself.

 

[Stephen Howard]

Well you have to go back to the business at fault and give them a chance to fix it or you can not win in small claims court..then you file a complaint with the better business bureau. I try to only do business with people with a good rep myself.

That's the thing - these guys have a good rep.
I don't think we have a better business bureau over here...though maybe trading standards would be a similar thing.

 

[Eoe]

I remember as a boy we used to go stay with a friend of mins grandpaw on the Texas Louisiana border he used to always" rember boys any one give trouble,, gators gotta eat to" I would make some Texas jokes about roaps and led but Texas culture and humor does not go over well here.

 

[Jazzaferri]

There are some in this world that would say that Texas culture is an oxymoron

 

[h4yn0nnym0u5e]

There's all sorts of cultures...

 

[Pete Thomas]

Texas culture and humor does not go over well here.

Texas culture and jokes are just fine for two reasons:

We don't discriminate geogrpahically (being an international forum)

My wife and majority of extended family are Texan, and we do appreciate their culture and humour. The only issue is when it gets offensive, or off topic in an information thread. (Which may apply here)