Rogerb
Well-Known Member
- Messages
- 750
- Location
- Costa Blanca, Spain
I have an expensive mouthpiece on order and, whilst awaiting delivery, have been reading reviews and feedback from those who have a similar one.
It has received glowing reviews from nearly everyone, but one or two people had, I read, sold theirs fairly soon after receipt.
I asked one whether he'd felt his was 'deficient' in any area...he replied by PM that, despite his initial enthusiasm, for him he'd have liked a bit more at the 'top end'.
The other said he'd bought one which had a slightly too large tip opening.
I emailed the maker....with whom I'd previously had a very useful phone discussion.....enquiring whether he thought I might have done better to order a size smaller.
I got a rather 'cool' response, about my asking for users' feedback and 'trying to second guess' the correct tip size 'at the eleventh hour'
But he did end saying "Nevertheless, don’t worry, we’ll do everything we can to make it right for you"
I was really seeking re-assurance and would have liked either "Don't worry...I think you've ordered correctly" OR "Well, perhaps we'd better see if we can send you a size smaller(but it may be too late)", NOT a bollocking (albeit 'implied') for having the temerity to ask 'sellers' whether there was something they hadn't liked
Is the seller being over-sensitive/under-confident in his product, or should I have just shut-up and waited for mine to arrive....(difficult for me ;} ) ? (Or something else?)
I know it may seem like a storm in a teacup, but I like to think I am not a 'difficult customer', but was simply keen to avoid being sent the wrong tip-size.
(FWIW I am pretty sure the size I ordered is correct and certain that it's great mouthpiece!)
It has received glowing reviews from nearly everyone, but one or two people had, I read, sold theirs fairly soon after receipt.
I asked one whether he'd felt his was 'deficient' in any area...he replied by PM that, despite his initial enthusiasm, for him he'd have liked a bit more at the 'top end'.
The other said he'd bought one which had a slightly too large tip opening.
I emailed the maker....with whom I'd previously had a very useful phone discussion.....enquiring whether he thought I might have done better to order a size smaller.
I got a rather 'cool' response, about my asking for users' feedback and 'trying to second guess' the correct tip size 'at the eleventh hour'
But he did end saying "Nevertheless, don’t worry, we’ll do everything we can to make it right for you"
I was really seeking re-assurance and would have liked either "Don't worry...I think you've ordered correctly" OR "Well, perhaps we'd better see if we can send you a size smaller(but it may be too late)", NOT a bollocking (albeit 'implied') for having the temerity to ask 'sellers' whether there was something they hadn't liked
Is the seller being over-sensitive/under-confident in his product, or should I have just shut-up and waited for mine to arrive....(difficult for me ;} ) ? (Or something else?)
I know it may seem like a storm in a teacup, but I like to think I am not a 'difficult customer', but was simply keen to avoid being sent the wrong tip-size.
(FWIW I am pretty sure the size I ordered is correct and certain that it's great mouthpiece!)