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My condolences as well for the loss of your mother. I think that Pete hit the nail on the head by pointing out the difficulty of making a case when a 2nd tech has had the saxophone on the workbench. I suspect that your only recourse will be to share your experience with others by word of mouth to help unsuspecting customers avoid a similar loss with a particular company. It is highly advisable when doing so to keep clear and complete records of every communication, invoice, etc. including photos of the poor work to be able to back up your claims. A few years back a professional player in the U.S. had a similar experience with a shop he sent his sax to for an overhaul. He even went so far as to put up a webpage devoted to alerting others of his experience. He got away with it because he kept unimpeachable and detailed records of the entire transaction. He never did receive monetary compensation but he did get the satisfaction of exposing the poor quality of work and lack of customer service at the shop he patronized which has become a part of its businesses reputation ever since.
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