JayeNM
Well-Known Member
- Messages
- 3,834
- Location
- New Mexico, US
Yes, the reality is eFlay always sides heavily with buyer, so quite honestly even IF the seller really does due diligence in description...on something like a musical instrument it is sorta impossible to cover all bases. So again, that policy leans heavily towards buyer.I’m not getting into who should have asked what questions. Just wanted to point out that, beyond just “likely”, eBay will back you, without any doubt. Their policy is that the information in the listing must be accurate, every word of it. If it says Eb Soprano, it has to be that, regardless of what any photos show.
Blind people are allowed to buy instruments too. Beginners who don’t know what they’re buying (or non-beginners like myself who wouldn’t notice how many bell keys it should have 🙄) or people looking for a gift they don’t know too much about— you don’t have to pass some test of being a knowledgeable buyer in order to deserve a refund if something in a description is inaccurate. The onus is on the seller to get it right. If they don’t, then they risk… getting their item back to list again and being out of a few bucks in shipping fees. Not the end of the world- cost of doing business.
In this instance, yeah....it was just a flat-out lack of knowledge and incorrect representation. But buyer, who I believe buys a lot of project horns and has them worked up, maybe should have known better and asked some more questions which would have avoided this current result.
Only thing which would make it sorta...not tricky...but...more complicated ...would be if the seller was US and buyer was Europe. Just from the standpoint of the buyer having to eat customs and VAT. But it would not stop eFlay from forcing the refund. Also the ship cost there would have been significant so the "ouch" isn't quite as negligible as a domestic shipment would have been. But again, in this instance, poor description/incorrect semantics.
