Lloyd, I know the shop and have been there on a few occasions. I was just disappointed that I didn't get all of mine. They did say they will refund the £11.I'm not sure, but looking at the site is appears that there only a limited number of items available and they will refund the cost of anything that is not delivered. Either that or they may send the items in batches. I bought my alto from this company and can confirm that they are bona fide and there is a number to call if you have any queries.