All profit supporting special needs music education and Help Musicians

Privacy Policy

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Your privacy is critically important to us. Cafesaxophone ("we") will uphold some fundamental principles:

Your Personal Information​

  • You control whether your personal information in your profile is displayed publically
  • We don’t share your personal information with anyone except in exceptional circumstances to comply with the law or protect our rights. See below Exceptional circumstances
  • We don’t store personal information provided by you to us on our servers unless required for the on-going operation of our services, e.g. records of financial transactions. These are required by any business for the purposes of accounting to tax authorities.
  • IP addresses may be held temporarily for the purpose of identifying abuse of forum rules (e.g. duplicate accounts). These are never made public.

Why do we need your email address?​

The forum has a system of notifications, whereby new content is notified via email.

Why do we need your location?​

This is to comply with EU tax law, when selling member upgrades we need store this information as proof that we are paying the correct rate of VAT where necessary. Locations can be approximate. You do not need to supply your house address!

Do we need your name?​

You are under no obligation to use your real name, when setting up your account you provide a username, or nickname, which can be anything you like.

How other members view your details​

You can set which information is displayed publically in your Account Privacy Settings

Does anyone else have access to the data?​

Emails sent from the site are made via an email SMTP service provider, Postmark. You can see their privacy policy here.

The provider of website hosting and technical server support is MattwServices. They ensure the site (its database and files on their servers) is properly secured against any kind of attack or hacking. You can see their privacy policy here

Your Rights​

  • You have the right to request a copy of the personal information that CafeSaxophone Ltd holds or processes about you by contacting us.
  • If you believe that the information we hold is incomplete or inaccurate, you have the right to ask us to correct it and/or to complete it. We will strive to update and/or correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.
  • You also have the right to request the erasure of your personal data in any of the specific circumstances set out in the UK GDPR or to restrict its processing. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
  • To contact us about any of your rights, please use our contact form. Please provide your full name, phone number and email address when you contact us so we can identify you.
  • If we receive a request for any of the above, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. If you created an online account with us, you are able to modify and update your own personal information by logging into your user account.
  • If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office


If you continue to use this site, you are consenting to our use of cookies.

What Cookies Are​

Cookies are small files stored on your computer by your web browser (such as Internet Explorer or Firefox) at the request of a site you're viewing. This allows the site you're viewing to remember things about you, such as your preferences and history or to keep you logged in.
Cookies may be stored on your computer for a short time (such as only while your browser is open) or for an extended period of time, even years. Cookies not set by this site will not be accessible to us.

Our Cookie Usage​

This site uses cookies for numerous things, including:
  • Registration and maintaining your preferences. This includes ensuring that you can stay logged in and keeping the site in the language or appearance that you requested.
  • Analytics. This allows us to determine how people are using the site and improve it.

Third Party Cookies​

  • Google Ads are sometimes displayed. Cookies may be set by the Google to determine who has viewed an ad or similar things. This site has no ability to read or write these cookies. Note that as these ads are not shown to logged in members.
  • Other third-party cookies for things like Facebook or Twitter sharing. These cookies will generally be set by the third-party independently, so this site will have no ability to access them.

Removing/Disabling Cookies​

If you do not want cookies, managing your cookies and cookie preferences can be done from within your browser's options/preferences.
If you do not want third party cookies, we recommend that you block them but not the cookies set by this site. You need those to save your site preferences or staying logged in on subsequent visits
Here is a list of guides on how to manage cookies for popular browser software:


Messages you post in forums are potentially viewable by anyone with the exception of the Café supporters only forum. These can only be seen by admins and other supporters.

Conversations (formerly "PMs")​

At CaféSaxophone what we call conversations are similar to what other forums and social media refer to as private messages or direct messages etc. If you want an abbreviation if makes sense to say PC (Personal Conversation) but if you call them PMs, everybody should know what you mean.

Note that we do not call the Private Conversations as this could be misleading. So-called Private Messagess on any forum are never totally private. In practice what this means is that conversations between two or more members are not visible to others.

NB: Like all other forums and social media it is technically possible for server administrators to access conversations, which would only happen under exceptional circumstances.

Exceptional Circumstances​

For example:
  • Requests from law enforcement agencies with the appropriate warrants.
  • Any action needed to be taken by admin to ensure the legality and security of the forum, for example if there are good grounds to suspect fraudulent or other illegal activity.
Please note that this is standard for any forum or social media site. Our policy is to not access personal conversations or allow any third party access unless exceptional circumstances require it. However you are advised to be aware that nothing you say in conversations on this forum, or other forums is truly confidential in terms of absolute privacy.

If you don't agree with this part of the privacy policy, please consider using alternative forms of personal communication between yourself and other members, such as encrypted email, postal service or telephone. Also bear in mind we are not advising that any of these will give you any more actual privateness.

For this reason we do not actually call them Private Messages or Private Conversations – although they do function in the same way as "PMs" on any other forum software or social network, with one main difference: this is that you have control over whether other participants are invited into the conversation. Hence it can be more of a conversation between several people rather than a message to one person.

We do not allow the public posting of conversations between yourself and other members. However, CaféSaxophone can not be held responsible if another member publishes or alludes to something you say in a conversation. Notwithstanding, we advise you to make it clear(and ask the the participants to to accept) in the conversation when you mention something confidential.

Moreover please be aware members can report to moderators any conversations which are deemed to be spam, illegal, harrassing or otherwise against forum policy.

Cafe Saxophone Ltd Registered in England & Wales 10028886
Registered Office Address: 24 Oakmount Avenue, Southampton, England, SO17 1DR
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