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Saxophones Howarths Recommendation - Great Prices and Fantastic Customer Service

Jobylou

Member
Messages
322
I just had to post on here and tell you about the fantastic customer service that I have received from Howarths.
I bought a BAM Hightec case 2 months ago from them, which came the day after I ordered it, I only used it a handful of times and it developed a surface crack right across the case. I contacted Howarths and they arranged straight away for a replacement to be sent out, then told me to use the packaging to pack the faulty one, which they arranged to be collected the next day.
I was amazed with the fantastic level of customer service and can totally recommend them, nothing is too much trouble. Their prices are really good too :)
Here is a link to the Howarths website
All too often lately I have received poor or simply ok service which you begin to accept as the norm until a company comes along and restores your faith - a breath of fresh air!
 

TomMapfumo

Well-Known Member
Messages
5,219
Howarth of London are extremely good - used them many times over the past few years - courteous, responsive and excellent service.

Glad your experience confirms this!
Regards
Tom
 

superpapaben

Member
Messages
45
Yes, I too agree that Howarth's is a great store. They are very friendly and helpful. I do find that its worth shopping around though. Howarth's seem to have really good pricing on some products and not so good on others (just like any store).
 

superpapaben

Member
Messages
45
Yes, I too agree that Howarth's is a great store. They are very friendly and helpful. I do find that its worth shopping around though. Howarth's seem to have really good pricing on some products and not so good on others (just like any store).
Oh, and I never feel like I'm being 'sold' anything there. They let me look at what I want, try want I want, and if I don't want to buy, its no problem. There is another big store in London that I go to some times that I feel I'm being pressed to buy things.
 
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